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Wheelchair user prevented from boarding bus - post ruling

Well it didn’t take long for this to happen, a wheelchair users was refused space on the bus she wanted to catch in Wakefield Yorkshire because the wheelchair space was taken by a mother with pushchair. Not best pleased by this, Kirsty Shepard was even told by the driver of the Ariva bus that she was not allowed to board the bus at all despite there being plenty of space.

This came only five days after the Supreme Court said that bus drivers must be more accommodating towards wheelchair users. Ariva responded by saying they were investigating the matter urgently.

Bizarrely, Kisrty said that the woman with the pushchair on the Rothwell to Wakefield bus was happy to move, but the driver still would not let Kirsty on the bus in the wheelchair, presumably because it would mean that either the pushchair or the wheelchair would be compromised from a safety point of view. When a bus has to display a sign that reads "Please give up this space if needed for a wheelchair user" you would think that most folk including the driver would understand and be accommodating but clearly not always.

The Supreme court found the company, First Bus, should do more to persuade non-wheelchair users to move from wheelchair spaces, but did not have the legal power to remove them. Ms Shepherd said the Arriva driver told the passengers to get off, saying it was her fault the journey could not go on.

"He leant forward and said 'I can't let you on love, I've got a pushchair on'," she said. "I said 'well please ask her to move'. He said 'I can't do that'.At this point in time, the lady with the pushchair actually moved of her own accord. but the driver still would not let Ms Shepherd on.

"The people on the bus started shouting saying 'just get the next bus, we've got homes to get to'," she said. Kirsty then spoke to the driver's manager who was also not willing to let her on board the bus.

Mr Pauley, who was the centre of the original ruling was contacted and questioned about the wheelchair V buggy incident that Kisrty had experienced and he said he could not see why Ms Shepherd had been denied the bus journey. "On her bus there was a buggy space, so there were two separate spaces. When that lady [with the pushchair] moved into the buggy space that space was free and available for a wheelchair, so I don't know why the driver didn't let her on."

He said he thought the Supreme Court ruling had gone far enough to help wheelchair users.