We accept Visa, MasterCard, and most other types of cards including Switch and Maestro. Please note that your debit/credit card statement will reflect UGO Ltd on your statement.
Please find below a list of our policies, if you have any questions please do not hesitate to contact us.
Jump directly to the individual policies:
- Privacy & Security
- VAT Exemption Policy
- Return Policy
- Shipping / Delivery Prices
- Complaints Procedure
All mobility products are sent using 1st class mail or via 24 hour courier delivery by APC Overnight or Interlink Express. Items ordered by 1 pm and are in stock will be dispatched the same day for delivery next working day, but please allow 2 working days as deliveries are dependant upon the couriers.
Orders taken before 1PM on Friday will be dispatched the same day for delivery on Monday, but please allow 2 working days. Orders taken over the weekend will be dispatched on the following Monday.
If you do not receive your order within 3 days please contact us.
We do endeavour to provide a next day service where possible, though we are reliant on our carriers, and sometimes delays happen for a day or two, which you must appreciate is out of our control.
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