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0800 0556377 / 01803 872 020Opening Hours

Mon - Fri
8:30am to 7pm
9am to 5pm
10am to 4pm
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Welcome to UK Wheelchairs - the home of value and quality

UK Wheelchairs guarantees your purchase against faulty manufacture. If your item is defective upon receipt through faulty manufacture you must notify us within 48 hours of delivery. UK Wheelchairs will replace your item on return of the item unused and in its original packaging.

Please read the following terms carefully:

*You must inform us of your intention to return your goods within 14 days of receipt of the goods (including weekends). This provides you with sufficient time to inspect your purchase and check that it is entirely suitable for your requirements.

* You may inform us of your intended return by:

Telephone: Please call 0800 0556377 /  01803 872 020


Letter: UGO Ltd, Unit 5 Vander House, Forde Close, Newton Abbot, TQ12 4FT

* Goods must be returned in A1 unused condition and all products must be returned complete, in an undamaged state and in their original undamaged packaging (if the item was delivered on a pallet it must be returned on a pallet).

* Your reason for returning the goods must be clearly stated.

* If an item is returned only the product cost can be refunded. Shipping and handling fees are not refundable and an courier collection fee is applicable.  The below fees apply only to mainland UK, for collections outside of mainland UK the cost is calculated on an individual basis and will cost more or you can use your own courier which must include insurance whilst in transit.

Courier collection fees for product returns

Small orders under £30 in value


Manual wheelchairs


Reclining wheelchairs


Power chairs / electric wheelchairs


Rollators & tri walkers


Ramps & power packs


Engineered disassembly service


Please Note - Please note that any Days, Drive Medical, Invacare, Karma Mobility, Freedom Range, Rollz, Roma Medical, TGA, Topro, Sunrise Medical, Van-Os Medical or any products over £200.00 have a 15% re-stocking fee and return shipping fee in addition to the above administration fees.

Refunds will be made within 14 working days of receipt of returned goods.