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0800 0556377 / 01803 872 020Opening Hours

Mon - Fri
8:30am to 7pm
9am to 5pm
10am to 4pm
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Welcome to UK Wheelchairs - the home of value and quality

Please read the following terms and conditions carefully:

If your item(s) is defect upon receipt of delivery, either through faulty manufacture or damage in transit, you must notify us within 48 hours of delivery.

If an item is unsuitable you must inform us of your intention to return your goods within 14 days of receipt of the goods (including weekends). This provides you with sufficient time to inspect your purchase and check that it is entirely suitable for your requirements.

You may inform us of your intended return by:

Telephone: Please call 01803 872 020


Letter: Unit 5 Vander House, Forde Close, Newton Abbot, TQ12 4FT

Goods must be returned in A1 unused condition and all products must be returned complete, in an undamaged state, and in their original undamaged packaging (if an item was delivered on a pallet it must be returned on the same pallet).  If the packaging is damaged upon delivery you must notify us immediately so this can be noted on the order in case of a return.

Your reason for returning the goods must be clearly stated.

If an item is returned only the product cost can be refunded. Delivery fees are not refundable and a courier collection fee is applicable.  The below fees apply only to mainland UK, for collections outside of mainland UK you will need to use your own courier ensuring that you select a service with insurance to cover the item whilst in return transit to us.

Courier collection fees for product returns
Small items £18
Standard manual wheelchairs £25
Reclining & bariatric wheelchairs £35
Power chairs / electric wheelchairs £80
Rollators & tri walkers £22
Ramps & power packs £35
Engineered disassembly service £80

Please note that any Days, Drive Medical, Electric Mobility (Rascal), Invacare, Karma Mobility, Freedom Range, Pride Mobility (Jazzy), Rollz, Roma Medical, Sunrise Medical, TGA, Topro, Van-Os Medical or any products/orders that total £200.00 or more have a 15% re-stocking fee in addition to the above courier collection fees.  A 15% re-stocking fee also applies to any trade orders over £200.00 in addition to the above courier collection fees.

Download the product RETURN FORM here

If you opted for our engineered assembly service then we will use the same service for the collection of your electric wheelchair. The administration fee for this is £80

Refunds will be made within 14 working days of receipt of returned goods.

We endeavour to make every effort to make your  purchases with us as pleasant as possible. We guarantee your satisfaction, and will go the extra mile to make sure you enjoy our mobility products.

If you are unhappy with any part of our service please contact us.