0800 0556377 / 01803 872 020Opening Hours

Mon - Fri
8:30am to 7pm
Sat
9am to 5pm
Sun
10am to 4pm
Basket - £0.00

You have no items in your shopping basket.

 

Welcome to UK Wheelchairs - the home of value and quality

Please read the following terms and conditions carefully:

If your item(s) is defect upon receipt of delivery, either through faulty manufacture or damage in transit, you must notify us within 48 hours of delivery.

If an item is unsuitable you must inform us of your intention to return your goods within 14 days of receipt of the goods (including weekends). This provides you with sufficient time to inspect your purchase and check that it is entirely suitable for your requirements.

Please inform us of your intended return within 14 days, stating clearly the reason for return, by:

Email: returns@uk-wheelchairs.co.uk

Or

Letter: Unit 5 Vander House, Forde Close, Newton Abbot, TQ12 4FT

Goods must be returned in A1 unused condition and all products must be returned complete, in an undamaged state, and in their original undamaged packaging (if an item was delivered on a pallet it must be returned on the same pallet).  If the packaging is damaged upon delivery you must notify us immediately so this can be noted on the order in case of a return, failure to do so may invalidate the return. Goods can be tried indoors but must not be used outside as this will invalidate your right to return a product.

If an item is returned only the product cost can be refunded. Delivery fees are not refundable and a courier collection fee is applicable.  The below fees apply only to mainland UK, for collections outside of mainland UK (including Scottish Highlands and Islands) you will need to use your own courier ensuring that you select a service with insurance to cover the item whilst in return transit to us.

Fees:                                       
Small items £22
Standard manual wheelchairs £25
Reclining & bariatric wheelchairs **except RM1473X** £35
Power chairs / electric wheelchairs £120
Rollators & tri walkers £22
Ramps & power packs £35
Commodes / Shower Chairs £35
Engineered disassembly service £100

**RM1473X** - this product must be returned using your own appointed courier.


Please note that any Days, Drive Medical, Electric Mobility (Rascal), Invacare, Karma Mobility, Freedom Range, Pride Mobility (Jazzy), Rollz, Roma Medical, Sunrise Medical, TGA, Topro, Van-Os Medical or any products/orders that total £200.00 or more have a 15% re-stocking fee in addition to the above courier collection fees.  A 15% re-stocking fee also applies to any trade orders over £200.00 in addition to the above courier collection fees.

If you opted for our engineered assembly service then we will use the same service for the collection of your electric wheelchair. The administration fee for this is £100.00.

Refunds will be made within 14 working days of receipt of returned goods.

We endeavour to make every effort to make your  purchases with us as pleasant as possible. We guarantee your satisfaction, and will go the extra mile to make sure you enjoy our mobility products.

If you are unhappy with any part of our service please contact us.